Help & common questions
Everything about how your printables arrive, what you may do with them, and what happens if something goes wrong. Can't find your answer? Contact us — we're one message away.
How it works
Instant download
- Check out securely.
- Your files arrive by email within minutes.
- Print at home or at any print shop — card stock (65–110 lb) makes it feel extra premium.
Canva template
- Check out securely.
- Your Canva template link arrives by email within minutes.
- Open it free in Canva and edit every detail in your browser.
- Download and print — at home or at any print shop.
Made to order
- Check out securely.
- Add your party details through the personalize link in your email.
- We craft your piece and email it to you print-ready.
FAQ
Do I need any special software?
No. Instant downloads open with any PDF or image viewer. Canva templates edit in your browser with a free Canva account — nothing to install.
When do I get my files?
Instant downloads and Canva template links arrive by email within minutes of checkout. Made-to-order pieces are crafted after you add your details and emailed when ready.
Can I print at a print shop instead of at home?
Absolutely — home printers, local print shops, and online print services all work. Card stock (65–110 lb) makes invitations and signs feel extra premium.
Does anything ship to me?
No — everything is digital. You receive files (or a Canva template link) by email; nothing physical ships.
My file won't open or looks wrong — what now?
Contact us. If a file is broken or isn't what you ordered, we'll fix it or refund it. See refunds & guarantee.
License & usage
Every purchase includes a personal-use license:
- You may print as many copies as you need for your own event, edit the design's text and details, and use home or commercial printers to print it.
- Please don't resell or redistribute the files or designs, share the files or your Canva template link with others, or use the designs commercially.
Buying for a client's party (planners, hosts-for-hire)? Ask us — we're happy to help find the right arrangement.
Refunds & guarantee
Because files are delivered instantly, digital purchases are final once delivered — that's the nature of digital goods. But: if a file is broken, won't open, or isn't what you ordered, contact us and we'll fix it or refund it. A wrong file is our problem, not yours.